Support
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The fastest way to reach us is email. Include your device model, iOS version, and a brief description of the issue, and we'll typically reply within 1–2 business days.
wokebloke@sproutjoy.devFrequently Asked Questions
How Do I Delete My Account and Data?
Open Sprout Cooking on your iPhone, go to Settings → Account → Delete Account, and confirm. This permanently removes or de-identifies your profile, preferences, saved recipe ownership, meal plans, grocery lists, reviews, and reports from our servers. Any recipe publications associated with your account are also revoked; the customer app does not currently provide controls to create them. If you can't access the app, email us and we'll delete your account for you.
How Do I Manage or Cancel My Subscription?
Sprout subscriptions are billed and managed by Apple, not by us. To cancel, change, or view your subscription, open Settings → [your name] → Subscriptions on your iPhone, or visit Apple's subscription management page. Canceling stops future renewals; you keep access until the end of the current billing period.
How Do I Request a Refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and select the Sprout Cooking charge to request a refund directly from Apple.
How Do I Restore a Previous Purchase?
Sign in with the same Apple ID you used to subscribe, then open Settings → Subscription → Restore Purchases in the app. Your subscription should re-activate within a few seconds.
A Recipe Import or Video Extraction Didn't Work
Some websites and videos block automated readers, which can cause imports to fail or return partial recipes. Try importing again, or paste the recipe text directly using Add Recipe → From Text. If a specific link keeps failing, email us the URL and we'll investigate.
How Do I Report a Bug or Inappropriate Content?
Send a description of the bug, or a link to the shared recipe or content if available. We review support reports within 24 hours and remove content that violates our guidelines.
Is Sprout's Nutrition or Health Information Medical Advice?
No. Sprout provides general wellness and nutritional information for informational purposes only. Always consult a qualified healthcare provider before making dietary or health decisions.
Where Can I Read Your Privacy Policy and Terms?
See our Privacy Policy and Terms of Service.